MiContact is a suite of web-based inbound call control solutions, which use virtual numbers that simply point or 'translate' to an underlying telephone number.

Non Geographic Numbers are not location specific, for example, 0808, 0844, 0871 and 03, however MiContact can also use geographic numbers that start 01 or 02.

MiContact allows existing numbers to be ported in to the service, ensuring no change of contact numbers for your customers and providing a solution for businesses relocating to a new area, who wish to retain their existing geographic numbers.

Key Features of MiContact include:

  • All number ranges available: Freephone, 0845, 0844, 0870, 0871, 03xx and Geographic numbers (01 and 02)
  • Porting agreements with the majority of major operators for all number ranges
  • Termination of inbound calls on to UK landline, UK mobile and international numbers
  • Call routing options include: One to one, one to many, hunt groups, auto attendant, call queuing and time of day / day of week divert
  • All MiContact services have optional voice-mail, so there is no reason to ever miss a call and message delivery to e-mail is also included
  • A full range of call statistics can be provided
  • Additional services include: inbound call recording, fax to e-mail, e-mail to fax, call conferencing and SMS broadcasting

All businesses customers will benefit from fax to e-mail and call conferencing, so make sure you contact us to find out more about these services.

Customers who are re-locating and wish to retain their existing geographic number can port the number on to the MiContact platform and have all inbound calls managed and routed to their new location(s).

The benefits of MiContact for your business can include:

  • Intelligent call routing
  • A professional image
  • Increased sales response
  • A revenue stream from inbound telephony
  • A disaster recovery solution for inbound calls
  • Access to advanced services, which would previously have required expensive stand alone solutions

MiContact Products - Five Products to Meet All Inbound Call Control Needs

    MiContact 1-2-1
  • A simple number translation service that links to a single destination number. There is an option to add time of day based routing to this service.

    • MiContact Advanced
  • Similar to MiContact 1-2-1, but with the additional benefits of Pre Connection Greetings, Whisper Announcements and the option of One to Many routing.

    • MiContact Professional
  • This product has the additional benefit of time of day routing, a fully featured IVR (press 1 for sales, Press 2 for accounts etc.) and Hunt Groups with departmental routing to ensure calls are always answered in work hours. There is an option to add call recording to this service.

    • MiContact Premium
  • The premium product, which provides call queuing in the network, with a range of caller comfort announcements, a choice of music on hold and the option to opt out to Voicemail, all with on line queue management capability. There is an option to add call recording to this service.

    • MiContact Call Centre
  • A truly bespoke contact centre solution, utilising all the functionality of the MiContact platform to create the perfect match for your inbound call control and call handling requirements from a range of high level features.

MiContact - Additional Services

MiContact includes a range of additional services which business users can access to improve communication and effectiveness.

    MiContact Conferencing

  • MiContact Conferencing is a simple to use, secure and cost effective audio conferencing service, which requires no investment in expensive on-site conferencing equipment. MiContact offers you a choice of UK Geographic, 0800, 0844 or 0871 numbers to access the conferencing service.

    • Additional key benefits of MiContact Conferencing include:
  • Call Recording with on line storage for retrieval and playback

  • Notifications: A choice of options for recording entry and exir from the conference

  • Date & Time: A conference can be scheduled for a specific date and time or can be left "Always Open" to be used at any time.

  • Reporting: A full suite of real-time reports which are downloadable

    • MiContact Fax 2 E Mail (F2E)

    MiContact Fax 2 E Mail (F2E) is a service that enables you to receive faxes directly to your desktop, mobile laptop or smartphone. Faxes are converted to PDF format and e-mailed as an attachment, directly to the predetermined email address registered to the number you have selected as your fax number.

    Key benefits of MiContact F2E include:
  • Faxes remain confidential to the recipient

  • No need for a fax machine and additional analogue line

  • Members of departmental e-mail address groups will all receive faxes sent to that address

    • At present this service is only able to receive faxes sent from within the UK.

    MiContact E Mail 2 Fax (E2F)

    MiContact E-Mail 2 Fax (E2F) enables you to send a document by e-mail which is then delivered to a fax machine. The fax content is in the document attached to your e-mail.

    Key benefits of MiContact E2F include:
  • CLI presentation of your choosing

  • Personalised Fax header message

  • Delivery confirmation by e-mail with the subject in the e-mail header

  • Password protection

  • Re-try policy

    • Combined with MiContact Fax2Email service you can send and receive your faxes wherever you can access your e-mail.

    MiContact SMS Broadcasting

    SMS Broadcasting is increasingly used to send out concise information to single or multiple contacts in a wide variety of market sectors. Messages can then be sent immediately or at a selected future time/date.

    Additional key benefits of MiContact SMS Broadcasting include:
  • Delivery via Tier 1 operators

  • Creation of Contact Lists and Groups for regular recipients

  • Message templates

  • Accurate and comprehensive message delivery reports