As you may or may not be aware new EU legislation came into place on the 1st July 2010 meaning that all Mobile Telecom providers now have to cap their data roaming charges at 50 Euros (EX VAT).
As such you will receive a text message to tell you when you are at 80% of this limit and again if you hit 100% of this limit. Once you have reached this limit your International Data will be automatically barred. This barr can be lifted by contacting our customer care department, or you can opt into or out of the scheme again by contacting our customer care department if you wish.
PLEASE NOTE: We will use best endeavours to apply the bar as soon as we are aware that you have hit the 50 Euro limit. However, in certain circumstances that are beyond our control, such as delays in call data from non-UK based networks being received, overall data charges may exceed the 50 Euro limit. In these instances you, as the customer, will be responsible for full payment of these charges.
25 / July / 2010 15:32:17
Are you on the Correct Care Level?
We at Nine Telecom have noticed a worrying trend about the care level that customers have on business critical lines. If there is an Openreach fault on one of these lines the impact on the Operational running of a business can be critical.
Have you thought how your business would cope with no broadband connection or if you are unable to use your PDQ machine?
As part of our continued service to customers we would like to help you make an informed decision on the care level that is applicable to your lines. We have produced a document on the current care levels provided by Openreach which you can find enclosed.
Lines we would Recommend are on a Higher Care Level
There are certain lines we would recommend are on a higher care level for business continuity
• Redcare Lines (Alarm Lines)
• PDQ Lines
• Broadband Lines
• Any Line used by the NHS
• Business Critical
If you would like to talk through the options available and the price of these services then please contact our customer services department on 0800 970 2999
We will be more than happy to assist you on making sure you are on the correct care level and talk you through Disaster Recovery Options.
