As you may or may not be aware new EU legislation came into place on the 1st July 2010 meaning that all Mobile Telecom providers now have to cap their data roaming charges at 50 Euros (EX VAT).
As such you will receive a text message to tell you when you are at 80% of this limit and again if you hit 100% of this limit. Once you have reached this limit your International Data will be automatically barred. This barr can be lifted by contacting our customer care department, or you can opt into or out of the scheme again by contacting our customer care department if you wish.
PLEASE NOTE: We will use best endeavours to apply the bar as soon as we are aware that you have hit the 50 Euro limit. However, in certain circumstances that are beyond our control, such as delays in call data from non-UK based networks being received, overall data charges may exceed the 50 Euro limit. In these instances you, as the customer, will be responsible for full payment of these charges.
25 / July / 2010 15:32:17
Are you on the Correct Care Level?
We at Nine Telecom have noticed a worrying trend about the care level that customers have on business critical lines. If there is an Openreach fault on one of these lines the impact on the Operational running of a business can be critical.
Have you thought how your business would cope with no broadband connection or if you are unable to use your PDQ machine?
As part of our continued service to customers we would like to help you make an informed decision on the care level that is applicable to your lines. We have produced a document on the current care levels provided by Openreach which you can find enclosed.
Lines we would Recommend are on a Higher Care Level
There are certain lines we would recommend are on a higher care level for business continuity
• Redcare Lines (Alarm Lines)
• PDQ Lines
• Broadband Lines
• Any Line used by the NHS
• Business Critical
If you would like to talk through the options available and the price of these services then please contact our customer services department on 0800 970 2999
We will be more than happy to assist you on making sure you are on the correct care level and talk you through Disaster Recovery Options.
25 / July / 2010 15:24:05
Expansion to meet demand
DUE TO UNPRECEDENTED GROWTH THROUGHOUT 2009
Nine Telecom is actively recruiting dealers across the UK for 2010. Our model is 100% channel focussed making us unique in the industry. We provide a profit share across the portfolio and a contract/commission structure that is so simple, dealers get paid what they should, when they should, without any caveats or claw backs.
For further information on becoming part of our vision, contact 0800 970 2999
James Palmer - Group Managing Director of the Nine Telecom Group Ltd announces the appointment of Matthew Lambert, as MD to Nine Telecom Ltd.
The post, which sees Matthew head up the Dealer Channel Operation of the pioneering and forward thinking telecoms solutions provider, follows an extensive 10 year career in communications.
The Managing Director position will see Matthew further enhance the Nine Telecom Group’s Dealer offering into productivity, new technologies and customer service.
Boasting a wealth of experience, Brighton University Graduate Matthew has held numerous high level sales and marketing posts including Director at Gamma, Sales & Marketing Director at Uniworld Communications, Telinet Sales & Marketing Director as well as roles at companies including Clarks International, TNT Logistics and Business Post.
Prior to joining Nine Telecom Ltd, Matthew worked at a leading City based communications consultancy, Telinet, where he was responsible for the business growth of over £33 million in just eight years.
He brings to Nine Telecom Ltd a coveted CV of successful merger and acquisition experience and foresight, growth and planning within the UK’s communications industry.
In 2010, Matthew will be charged with increasing the Dealer business, as well as investing energies into new technologies.
Speaking of his appointment Matthew comments “As a telecoms solutions provider renowned for it’s honesty, integrity and 100% channel only model, Nine Telecom Ltd is the natural next step in my career in communications. Together we can actively, more than ever before, seek out bigger and better business opportunities that reward not just the Group but importantly our Dealer channels. Matthews adds “This is an extremely exciting period in Nine’s evolution and I am delighted to be joining a likeminded and entrepreneurial spirited business with a clear vision for the future”
11 / December / 2009 09:39:08
BSI Apology
The Nine Telecom Group would like to retract an incorrect reference to BSI, previously mentioned within this website, when referring to our industry leading billing platform.
When talking about our billing platforms, we incorrectly stated that the platforms were accredited by the BSI. The Nine Telecom Group is not, and has never been, accredited by the BSI for our billing platforms. We have amended all references within this site, with immediate effect.
The Nine Telecom Group would like to apologise to the BSI for this incorrect information, and also to our customers for any confusion, or misleading implications made.
08 / December / 2009 10:13:55
Shipton Aquisition
Nine Telecom Group Acquire Shipton Communications
Nine Telecom have successfully completed the acquisition of renowned network services provider, Shipton Communications, now to be known as Nine Shipton Ltd.
Shipton Communications was founded in 1890; just 14 years after Alexander Graham Bell patented the telephone. It is the UK’s oldest independent telecommunications company and one of the oldest telecommunications companies in the World.
The acquisition, which has safeguarded 25 jobs, will see Nine Telecom Group reposition the newly founded Nine Shipton Ltd as a specialist engineering outsourcing provider.
The new Nine Shipton Ltd business does not in any way compete or interfere with Nine Telecom’s business partners. It has been created to provide a professional, comprehensive engineering support programme which is managed with the same high standards and integrity as the Nine Telecom Group.
The new business model will provide our business partners with an outsourced engineering support service, offered on a practical and fair ‘pay as you use’ basis.
Available strictly through our Third Party sales channel, Nine Shipton Ltd will not sell directly to any End User. Nor will it sell to any new End Users, with all new sales calls ceasing with immediate effect.
Nine Shipton Ltd will provide engineering support including installation and maintenance of all makes and models of systems, across the entire UK, as well as providing outstanding support and technical advice for high end call centre systems. The company will also offer practical support and advice when Nine Telecom Group customers tender for new business.
