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Pricing information

Please see full details of our standard tariffs below.

Other tariffs are negotiable based on usage and other selected criteria, so the standard tariff may not apply in full to all our customers.

Existing customers should contact your account manager, who will be happy to supply details of your particular tariff on request.

Call Charges

DestinationPPM
Abkhazia 10
Abkhazia Mobile 40
Afghanistan 238
Afghanistan Mobile 268
Aland Islands 13
Aland Islands Mobile 50
Albania 147
Albania Mobile 177
Algeria 81
Algeria Mobile 111
Andorra 81
Andorra Mobile 111
Angola 238
Angola Mobile 268
Anguilla 107
Anguilla Mobile 137
Antarctica (Aus) 258
Antarctica (Aus) Mobile 288
Antigua & Barbuda 107
Antigua & Barbuda Mobile 148
Argentina 185
Argentina Mobile 215
Armenia 87
Armenia Mobile 117
Aruba 100
Aruba Mobile 130
Ascension Island 250
Ascension Island Mobile 280
Australia 273
Australia Mobile 303
Austria 95
Austria Mobile 125
Azerbaijan 70
Azerbaijan Mobile 100
Azores 54
Azores Mobile 84
Bahamas 67
Bahamas Mobile 97
Bahrain 100
Bahrain Mobile 130
Bangladesh 114
Bangladesh Mobile 144
Barbados 100
Barbados Mobile 130
Belarus 185
Belarus Mobile 215
Belgium 95
Belgium Mobile 125
Belize 136
Belize Mobile 166
Benin 172
Benin Mobile 202
Bermuda 100
Bermuda Mobile 130
Bhutan 212
Bhutan Mobile 242
Bolivia 238
Bolivia Mobile 268
Bosnia & Herzegovina 117
Bosnia & Herzegovina Mobile 147
Botswana 116
Botswana Mobile 146
Brazil 185
Brazil Mobile 928
Brunei 185
Brunei Mobile 215
Bulgaria 81
Bulgaria Mobile 111
Burkina Faso 238
Burkina Faso Mobile 268
Burundi 238
Burundi Mobile 268
Cambodia 291
Cambodia Mobile 321
Cameroon 116
Cameroon Mobile 146
Canada 124
Canada Mobile 154
Canary Islands 42
Canary Islands Mobile 72
Cape Verde 238
Cape Verde Mobile 268
Cayman Islands 185
Cayman Islands Mobile 215
Central African Republic 238
Central African Republic Mobile 238
Chad 258
Chad Mobile 288
Chatham Island 45
Chatham Island Mobile 75
Chile 185
Chile Mobile 215
China 185
China Mobile 215
Christmas Island 150
Christmas Island Mobile 180
Cocos Island 150
Cocos Island Mobile 180
Colombia 238
Colombia Mobile 268
Comoros 258
Comoros Mobile 288
Congo 238
Congo Mobile 268
Cook Islands 423
Cook Islands Mobile 453
Costa Rica 116
Costa Rica Mobile 160
Cote D'Ivoire 172
Cote D'Ivoire Mobile 202
Croatia 81
Croatia Mobile 111
Cuba 333
Cuba Mobile 363
Cyprus North (Turkey) 50
Cyprus North (Turkey) Mobile 80
Cyprus South (Greece) 58
Cyprus South (Greece) Mobile 88
Czech Republic 95
Czech Republic Mobile 125
Democratic Republic of Congo 250
Democratic Republic of Congo Mobile 280
Denmark 95
Denmark Mobile 125
Diego Garcia 543
Diego Garcia Mobile 573
Djibouti 238
Djibouti Mobile 268
Dominica 107
Dominica Mobile 137
Dominican Republic 67
Dominican Republic Mobile 97
Dutch Antilles 80
Dutch Antilles Mobile 110
East Timor 425
East Timor Mobile 455
Ecuador 238
Ecuador Mobile 268
Egypt 116
Egypt Mobile 146
El Salvador 116
El Salvador Mobile 146
Equatorial Guinea 258
Equatorial Guinea Mobile 288
Eritrea 124
Eritrea Mobile 154
Estonia 69
Estonia Mobile 99
Ethiopia 172
Ethiopia Mobile 202
Falkland Islands 238
Falkland Islands Mobile 268
Faroe Islands 63
Faroe Islands Mobile 93
Fiji 238
Fiji Mobile 268
Finland 95
Finland Mobile 125
France 95
France Mobile 141
French Guiana 238
French Guiana Mobile 268
French Polynesia 291
French Polynesia Mobile 321
Gabon 172
Gabon Mobile 202
Gambia 150
Gambia Mobile 180
Georgia 185
Georgia Mobile 215
Germany 95
Germany Mobile 203
Ghana 116
Ghana Mobile 146
Gibraltar 63
Gibraltar Mobile 93
Greece 95
Greece Mobile 125
Greenland 238
Greenland Mobile 268
Grenada 75
Grenada Mobile 105
Guadeloupe 185
Guadeloupe Mobile 215
Guam 258
Guam Mobile 288
Guantanamo Bay 194
Guantanamo Bay Mobile 224
Guatemala 116
Guatemala Mobile 146
Guinea 258
Guinea Mobile 288
Guinea-Bissau 258
Guinea-Bissau Mobile 288
Guyana 238
Guyana Mobile 268
Haiti 238
Haiti Mobile 268
Honduras 116
Honduras Mobile 146
Hong Kong 124
Hong Kong Mobile 154
Hungary 44
Hungary Mobile 74
Iceland 100
Iceland Mobile 130
India 185
India Mobile 215
Indonesia 185
Indonesia Mobile 215
Iran 153
Iran Mobile 183
Iraq 141
Iraq Mobile 171
Ireland 72
Ireland Mobile 178
Isle of Man 13
Isle of Man Mobile 43
Israel 209
Israel Mobile 239
Italy 95
Italy Mobile 125
Jamaica 67
Jamaica Mobile 97
Japan 147
Japan Mobile 177
Jordan 116
Jordan Mobile 146
Kazakhstan 72
Kazakhstan Mobile 102
Kenya 116
Kenya Mobile 146
Kiribati 546
Kiribati Mobile 576
Kosovo 42
Kosovo Mobile 92
Kuwait 124
Kuwait Mobile 154
Kyrgyzstan 70
Kyrgyzstan Mobile 100
Laos 238
Laos Mobile 268
Latvia 69
Latvia Mobile 99
Lebanon 116
Lebanon Mobile 146
Lesotho 172
Lesotho Mobile 207
Liberia 172
Liberia Mobile 202
Libya 81
Libya Mobile 111
Liechtenstein 85
Liechtenstein Mobile 145
Lithuania 69
Lithuania Mobile 99
Luxembourg 50
Luxembourg Mobile 80
Macau 191
Macau Mobile 221
Macedonia 81
Macedonia Mobile 111
Madagascar 238
Madagascar Mobile 268
Madeira 33
Madeira Mobile 63
Malawi 116
Malawi Mobile 146
Malaysia 147
Malaysia Mobile 177
Maldives 238
Maldives Mobile 268
Mali 238
Mali Mobile 268
Malta 39
Malta Mobile 108
Marshall Islands 291
Marshall Islands Mobile 321
Martinique 147
Martinique Mobile 177
Mauritania 238
Mauritania Mobile 268
Mauritius 185
Mauritius Mobile 215
Mayotte 112
Mayotte Mobile 142
Mexico 143
Mexico Mobile 173
Micronesia 982
Micronesia Mobile 1012
Midway Islands 291
Midway Islands Mobile 321
Moldova 105
Moldova Mobile 136
Monaco 65
Monaco Mobile 95
Mongolia 238
Mongolia Mobile 268
Montenegro 81
Montenegro Mobile 111
Montserrat 107
Montserrat Mobile 137
Morocco 81
Morocco Mobile 111
Mozambique 238
Mozambique Mobile 268
Myanmar (Burma) 258
Myanmar (Burma) Mobile 288
Nagorno-Karabakh 8
Nagorno-Karabakh Mobile 99
Namibia 116
Namibia Mobile 146
Nauru 425
Nauru Mobile 455
Nepal 105
Nepal Mobile 151
Netherlands 95
Netherlands Mobile 125
Nevis Island 59
Nevis Island Mobile 89
New Caledonia 291
New Caledonia Mobile 321
New Zealand 133
New Zealand Mobile 163
Nicaragua 116
Nicaragua Mobile 146
Niger 238
Niger Mobile 268
Nigeria 90
Nigeria Mobile 120
Niue Island 425
Niue Island Mobile 455
Norfolk Island 982
Norfolk Island Mobile 1012
North Korea 258
North Korea Mobile 288
Northern Marianas 258
Northern Marianas Mobile 288
Norway 95
Norway Mobile 125
Oman 87
Oman Mobile 154
Pakistan 185
Pakistan Mobile 215
Palau 258
Palau Mobile 288
Palestine 95
Palestine Mobile 125
Panama 172
Panama Mobile 202
Papua New Guinea 247
Papua New Guinea Mobile 277
Paraguay 116
Paraguay Mobile 146
Peru 185
Peru Mobile 215
Philippines 185
Philippines Mobile 215
Pitcairn Island 8
Pitcairn Island Mobile 38
Poland 95
Poland Mobile 125
Portugal 95
Portugal Mobile 125
Puerto Rico 67
Puerto Rico Mobile 97
Qatar 87
Qatar Mobile 117
Reunion 238
Reunion Mobile 268
Romania 69
Romania Mobile 99
Ross Island 59
Ross Island Mobile 89
Russia 124
Russia Mobile 154
Rwanda 238
Rwanda Mobile 268
Saint Martin 49
Saint Martin Mobile 79
Samoa (USA) 258
Samoa (USA) Mobile 288
Samoa (West) 291
Samoa (West) Mobile 321
San Marino 175
San Marino Mobile 205
Sao Tome & Principe 335
Sao Tome & Principe Mobile 365
Saudi Arabia 124
Saudi Arabia Mobile 154
Senegal 172
Senegal Mobile 202
Serbia 81
Serbia Mobile 111
Seychelles 116
Seychelles Mobile 146
Sierra Leone 172
Sierra Leone Mobile 202
Singapore 124
Singapore Mobile 154
Slovakia 52
Slovakia Mobile 82
Slovenia 100
Slovenia Mobile 130
Solomon Islands 900
Solomon Islands Mobile 930
Somalia 258
Somalia Mobile 288
South Africa 124
South Africa Mobile 154
South Georgis & South S'wich Islands 8
South Georgis & South S'wich Islands Mobile 38
South Korea 185
South Korea Mobile 215
Spain 95
Spain Mobile 125
Spain Balearic Islands 95
Spain Balearic Islands Mobile 125
Sri Lanka 116
Sri Lanka Mobile 150
St. Helena 270
St. Helena Mobile 300
St. Kitts 75
St. Kitts Mobile 110
St. Lucia 80
St. Lucia Mobile 138
St. Pierre & Miquelon 80
St. Pierre & Miquelon Mobile 110
St. Vincent & Grenadines 59
St. Vincent & Grenadines Mobile 89
Sudan 289
Sudan Mobile 316
Suriname 172
Suriname Mobile 202
Svalbard Island 95
Svalbard Island Mobile 125
Swaziland 116
Swaziland Mobile 146
Sweden 95
Sweden Mobile 125
Switzerland 95
Switzerland Mobile 125
Syria 116
Syria Mobile 169
Taiwan 185
Taiwan Mobile 215
Tajikistan 238
Tajikistan Mobile 268
Tanzania 174
Tanzania Mobile 204
Thailand 147
Thailand Mobile 177
Togo 150
Togo Mobile 180
Tokelau 328
Tokelau Mobile 412
Tonga 238
Tonga Mobile 268
Transnistria 29
Transnistria Mobile 59
Trinidad & Tobago 71
Trinidad & Tobago Mobile 101
Tristan Da Cunha 291
Tristan Da Cunha Mobile 321
Tunisia 81
Tunisia Mobile 111
Turkey 110
Turkey Mobile 140
Turkmenistan 76
Turkmenistan Mobile 106
Turks & Caicos Islands 67
Turks & Caicos Islands Mobile 97
Tuvalu 425
Tuvalu Mobile 625
Uganda 116
Uganda Mobile 146
Ukraine 185
Ukraine Mobile 215
United Arab Emirates 100
United Arab Emirates Mobile 130
United Kingdom 24
United Kingdom Mobile 54
Uruguay 116
Uruguay Mobile 172
USA 95
USA Mobile 125
Uzbekistan 81
Uzbekistan Mobile 111
Vanuatu 425
Vanuatu Mobile 455
Vatican City 20
Vatican City Mobile 50
Venezuela 116
Venezuela Mobile 146
Vietnam 238
Vietnam Mobile 268
Virgin Islands (UK) 300
Virgin Islands (UK) Mobile 330
Virgin Islands (USA) 67
Virgin Islands (USA) Mobile 97
Wake Island 291
Wake Island Mobile 321
Wallis & Fortuna Islands 291
Wallis & Fortuna Islands Mobile 321
Western Sahara 40
Western Sahara Mobile 70
Yemen 112
Yemen Mobile 142
Zambia 116
Zambia Mobile 146
Zimbabwe 116
Zimbabwe Mobile 172
UK Local 6
UK National 6
Mobile o2 Mobile 19
Mobile Vodafone Mobile 19
Mobile EE Mobile 19
Mobile 3 Mobile 19
PPM = pence per minute
Call set-up fees: UK Geographic - 2p per call. UK Mobile (O2, Vodafone, EE, 3) - 7p per call. International - 9p per call.
Standard billing increments are in full minutes unless otherwise stated.

Non-geograhic numbers

Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are ‘premium rate’ service numbers.

The cost of calling these numbers is split into two parts:

  • The access charge – this is what we charge you for connecting the call.
  • The service charge – this is the rest of the call charge. The organisation you’re calling decides the service charge, and must communicate it

Pricing notification

As of 1st April 2016 the access charge is 9 pence per minute.

Line rental charges

PSTN BASICStandard
Installation£99.00
Monthly rental£16.00
PSTN PREMIUMStandard
Installation£99.00
Monthly rental£21.00
ISDN2Standard
Installation - per circuit£175.00
Monthly rental£25.00 per channel
ISDN30Standard
Installation£1,000.00
Monthly rental£25.00 per channel

Pricing notification

In line with industry changes to pricing recently announced by BT & Openreach, Nine Telecom will be increasing all line rental and ISDN channel charges by £1 per month with effect from 1st May 2016.  Details of our new standard tariffs can be seen above.

The pricing below is our standard tariff for DDI Charges

ISDN2Standard
DDI planning - per range£95.00
DDI connection - per number£0.95
Monthly DDI rental£1.50 per number
Monthly SNDDI rental£1.50 per number
MSN number connection£17.50
MSN number rental£4.95 per month per number
ISDN30Standard
Monthly DDI rental£1.50 per number
Monthly SNDDI number£1.50 per number

The pricing below is our standard tariff for Analogue Call Features

ConnectionRental
Admin controlled call diversion£10.00-
Call diversion-£4.95
Call diversion and bypass number-£4.95
Smart divert£10.00£4.95
Smart divert with bypass number£10.00£4.95
Smart divert PIN number change--
Temporary call divert (during fault repair)--
Removal of temporary call divert (repair only)--
Temporary call divert per number (use anytime)£10.00 (one-off charge)-
Remote call forwarding£45.00£8.00
Change of divert number£10.00 (one-off charge)-
Call barring by administrative control (international / PRS)£10.00-
Call barring by administrative control (PRS)£10.00-
Call barring by administrative control (118)£10.00-
Called party answer-£4.95
Debt outgoing calls barred with 999 access - first line£10.00-
Debt outgoing calls barred with 999 access - additional line£10.00-
Incoming calls barred - first line£10.00-
Incoming calls barred - additional line£10.00-
Outgoing calls barred with 999 access - first line£10.00-
Outgoing calls barred with 999 access - additional line£10.00-
Outgoing calls barred except - first line£10.00-
Outgoing calls barred except - additional line£10.00-
Route to credit control (per billing number)£10.00-
Temporary out of service£10.00-
Anonymous call rejection (multi analogue line)£90.00£4.95
Anonymous call rejection (single analogue line)-£4.95
Bar use of call return--
Busy out line (per billing number)£10.00-
Call minder basic-£8.00
Call minder custom-£8.00
Call minder extensions-£8.00
Call minder premium 5 custom-£10.60
Call return 1471--
Call return 1471 erasure (1475)--
Call sign-£4.95
Call waiting-£4.95
Caller display-£4.95
Choose to refuse-£4.95
Choose to refuse PIN reset--
Direct connect-£4.95
Nuisance call service (per use)£149.50 (one-off charge per service)-
Number selection (per request)--
Presentation number£30.00£5.00
Release number for all calls--
Reminder call-£4.95
Reminder call (per use)-£0.50 per use
Bar use of reminder call--
Ringback-£4.95
Ringback (per use)-£0.50 per use
Ringback inhibit--
Three-way calling-Three-way calling
Three-way calling (per use)-£0.50 per use
Bar use of three-way calling-Bar use of three-way calling
Bar use of three-way calling--
Wholesale 1571-£4.95
Withhold number--
Caller redirect - minimum 3 month's service-£13.00
Caller redirect - one month's service-£18.50

Pricing notification

Following recent industry price changes, Nine Telecom has rationalised a number of legacy tariffs for analogue calling features with effect from 1st May 2016.  Our revised standard tariff can be seen above.

The pricing below is our standard tariff for ISDN Call Features

ISDN2 calling and network featuresConnectionRental
Calling line identity presentation (CLIP)-£4.95
Calling line identity restriction (CLIR)--
Connected line identity presentation (COLP)-£4.95
Connected line identity restriction (COLR)--
Sub-addressing (20 octet)-£4.95
Anonymous call rejection£90.00£4.95
Nuisance call service (per use)£149.50 (one-off charge per service)-
Temporary call divert (during fault repair)--
Temporary call divert per number (use anytime)£10.00 (one-off charge)-
Call forwardingConnectionRental
Additional channels - line hunting*--
Admin-provided call forwarding on engaged-£4.95
Admin-provided call forwarding on no reply-£4.95
Admin-provided call forwarding - unconditional-£4.95
Call deflection-£4.95
Customer-controlled call forwarding-£4.95
Call barringConnectionRental
Permanent incoming call barring (ICB)-£4.95
Permanent outgoing call barring (OCB)-£4.95
Selective outgoing call barring (SOCB)-£4.95
SOCB - international calls, premium rate services-£4.95
SOCB - international and operator calls, premium rate services-£4.95
SOCB - international and national calls, premium rate services-£4.95
SOCB - operator calls-£4.95
Temporary out of service£10.00-
OtherConnectionRental
Service per number (single month only)-£18.50
Service per number (minimum 3 months)-£9.60
DDI caller redirect - connection charge per installation£300.00-
DDI caller redirect - rental charge per 10 DDI block-£13.00

* T-reference, not available on Digital Std

ISDN30 DASS featuresConnectionRental
Customer-controlled call barring-£4.95
Customer-controlled call barring-£4.95
Customer-controlled call diversion**-£4.95
ISDN30 DASS and ISDN30e call barringConnectionRental
All calls barred*-£4.95
SOCB - international calls / premium rate services barred-£4.95
SOCB - international / operator / PRS calls barred-£4.95
SOCB - national / international / PRS calls barred*-£4.95
Operator-controlled calls barred*-£4.95
Temporary out of service£10.00-
ISDN30 DASS and ISDN30e call forwardingConnectionRental
Admin-provided call forwarding - on engaged-£4.95
Admin-provided call forwarding - on no reply-£4.95
Admin-provided call forwarding - unconditional-£4.95
Call deflection-£4.95
Customer-controlled call forwarding-£4.95
Anonymous call rejection£90.00£4.95
Nuisance call service (per use)£149.50 (one-off charge per service)-
Temporary call divert (during fault repair)--
Line presentation or restrictionConnectionRental
Calling line identity presentation (CLIP)-£4.95
Calling line identity restriction (CLIR)--
Connected line identity presentation (COLP)-£4.95
Connected line identity restriction (COLR)--
Presentation number type 1£60.00£4.95
Presentation number type 3 / 4 / 5£60.00£4.95
Sub-addressing (20 octet)-£4.95
Caller redirectConnectionRental
Service per number (single month only)-£18.50
Service per number (minimum 3 months)-£9.50
DDI caller redirect - connection charge per installation£300.00-
DDI caller rediret - rental charge per 10 DDI block-£13.00
Site AssuranceConnectionRental
Site Assusrance (per channel)-£1.00

Pricing notification

Following recent industry price changes, Nine Telecom has rationalised a number of legacy tariffs for ISDN calling features with effect from 1st May 2016.  Our revised standard tariff can be seen above.

The pricing below is our standard tariff for Conversions and Cancellations

ConversionsStandard
Change of number on an analogue line£42.00
LLU to single analogue line£99.00
ISDN2e/ISDN2 DASS to single analogue line£89.50
PSTN to ISDN2e standard or system£175.00
ISDN2 DASS to ISDN2e (per circuit)£125.00
ISDN2e digital standard to digital system (per circuit)£99.00
ISDN2e digital system to digital standard£99.00
ISDN30 DASS to ISDN30e (per channel)£20.50
ISDN30 DASS to ISDN30e (61+ channels)£850.00
Reconfiguration of ISDN2Standard
Per change (excludes number changes to installations where DDI or SNDDI is involved)-
Per channel£15.00
Change of ISDN2 - Main bearer only (no associated DDIs)£17.50
Change of ISDN2 - Main bearer with DDIs (planning fee, connection and rental chargeable per DDI)£17.5 (Plus associated DDI charges)
Reconfiguration of ISDN30Standard
0 to 15 channels£70.00
16 to 30 channels£140.00
31 to 60 channels£218.00
61+ channels£290.00
Cancellation - Cost for cancellation of new install before customer confirmed dateStandard
1 or less days100%
2-4 days75%
5-6 days60%
7-14 days30%
15 or more days0%

The pricing below is our standard tariff for Care Levels

Repair Care LevelStandard RentalEnhanced RentalPremium Rental
Analogue Line£3.00£6.40£7.90
ISDN2 (per channel)nn£1.50£3.20£3.95
ISDN30 (per channel)£3.00£4.80£6.00

Pricing notification

Following customer feedback, Nine Telecom has taken the opportunity to simplify care level charges for all customers with effect from 1st May 2016.  The revised standard tariff for all care levels is detailed above.

The pricing below is our standard tariff for Directory Entries

Phonebook Options
Ordinary - One Entry£21.99
Bold - One Entry£41.99
Superbold - One Entry£71.99
Ordinary - each additional word£6.20
Bold - each additional word£6.20
Superbold - each additional word£6.20

Pricing notification

There have been recent changes to the way that BT charges for directory entries, so with effect from 1st May 2016, Nine Telecom will introduce a revised standard tariff, as detailed above.

The pricing below is our standard tariff for Engineering Charges

Engineering ChargesStandard
Normal DayAll Other TimesSunday/BH
Standard chargeable visit (visit plus up to 1 hours work)£150.00£187.50£225.00
Additional hours (or part thereof)£75.00£112.50£150.00
Supplementary charges (per visit)£45.00£75.00
Supplementary charges (per hour or part thereof)£45.00£75.00
Internal and external shiftsStandard
Charge
Internal and external shifts (any engineering visit charges will be additional)£134.00
Additional line shifted£67.00
Miscellaneous charges
Abortive Visit Charge£100.00
WLR Amend - Per appointment change£15.00
4 x 2 and 1 x 2 integral batteries£109.00
16 x 2 battery pack and 1 x 2 SHD access£218.00
Standalone battery£612.00
Standalone battery rental (per month)£40.00

Electronic billing and Direct Debit payments

You can choose to receive your bill by e-mail rather than through the post. This is a quick, free and efficient way of receiving your bill or any other notifications and it helps the environment by using less paper. Paying by Direct Debit is also free of charge.

Paper billing£5.00
Non Direct Debit payment£9.00