Nine Telecom provide both hosted IP Telephony solutions (MiCall+) and SIP trunking (MiLine), all designed to improve business efficiency and maximise the value from expenditure on business voice communication solutions.
Business customers have traditionally been sceptical about IP Telephony, citing poor call quality and system reliability. Nine Telecom fully recognise that for all IP Telephony solutions, the configuration and connectivity are key issues which have to be 100% correct if problems are to be avoided. This has led to the development of completely managed end to end solutions, which are designed to kill off the connectivity and configuration gremlins, which have historically undermined the performance of IP Telephony solutions.
Working from a complete understanding of the user's communications profile, Nine Telecom will provide a bespoke solution that provides an exact match with the customer's current and future requirements. Nine Telecom will install the resultant solution and conduct on-site user training to ensure that the system is fully operational and performing as intended.
- Hosted IP Telephony - MiCall+
MICall+, the hosted IP telephony solution from Nine telecom, allows business sites to access all the functionality and benefits of a modern phone system, such as Hunt Groups, Voicemail, Auto-Attendant, Music-on-hold, Call Recording, Conference Calling and Find Me/Follow Me features, without having to install a traditional PABX (telephone switch). The services are accessed over dedicated business grade bandwidth, which can be xDSL, Leased Line, or Ethernet based.
The use of hosted IP based solutions is becoming a substantive alternative to the traditional PABX in all sectors of the market, but can be especially attractive to multi site businesses, or smaller organisations looking for communication solutions which are traditionally associated with complex and larger sites.
Hosted IP solutions are expected to reach up to 30% of all new PABX sales by 2011 and the trend towards hosted solutions for other services, such as Office Software and E-Mail, will only support this development.
For business users, the benefits of adopting a MiCall+ solution from Nine Telecom are clear:
- Retain existing numbers, or adopt a new business wide numbering scheme for all sites.
- Improved business efficiency from streamlined communications and availability of staff.
- Access to fully featured and modern telephony services, without the need for constant expensive upgrades of an in-house system.
- The availability of a web based interface to manage calls and set up call features.
- Greater flexibility when business operations involve changes to staff numbers and/or locations.
- Large CAPEX can be avoided and all voice communication costs treated as OPEX, leading to a predictable monthly spend on voice communications.
- Eliminate expenditure on system maintenance and moves/changes.
- Access to lower call and connectivity charges, with the potential to eliminate call charges between business sites.
- In-Built business continuity and disaster recovery solutions.
Nine Telecom has partnered with a leading UK provider of IP Telephony solutions to offer a robust and scalable solution for Hosted IP Telephony. From two data centres in London, Nine Telecom will provide a secure resilient, end to end solution with a comprehensive, licence based, feature set. The MiCall+ proposition includes pre-installation site surveys, dedicated voice connectivity, fully approved hardware and handsets, installation and user training service. Customers can therefore be assured that the historical problems associated with poorly configured or installed hosted solutions will be avoided.
In summary, MiCall+ solutions from Nine Telecom are:
- More Reliable
- More Flexible
- Less Risk
- Lower Cost
For more information contact sales@ninetelecom.co.uk
- SIP Trunking - MiLine
SIP is an industry standard protocol, which allows voice calls to be carried over an IP network in the same way as traditional telephony services. Many modern switches have the capability to connect directly to an IP network, using SIP Trunks.
A SIP Trunk is an IP based alternative to the traditional inbound and outbound PSTN and ISDN connections from a customer's PABX to the national, international and mobile telecoms networks.
Nine Telecom has partnered with a leading UK provider of IP Telephony solutions to offer a robust and scalable SIP Trunking solution. From multiple data centres in London, Nine Telecom will provide a secure resilient, end to end solution, including the provision of managed hardware (routers) and dedicated business grade connectivity, which can be xDSL, Leased Line, or Ethernet based.
Nine Telecom has carried out an extensive range of inter-operability testing with a large range of telephone switches from the major PABX manufacturers and will continue to ensure that all major vendor products can be connected to the national and international phone network, using Nine Telecom SIP Trunks, without the need for an additional gateway device.
For business users, the benefits of using SIP Trunks from Nine Telecom are clear:
- Reduced installation cost and lead time for new site connectivity
- Access to lower call and connectivity charges, with the potential to eliminate call charges between business sites
- In-Built business continuity and disaster recovery solutions
- Greater flexibility when business operations involve changes to staff numbers as voice channel numbers can be increased or reduced without extensive lead times or the need to pay for voice channels not actually in use
- Retain existing numbers, or adopt a new business wide numbering scheme for all sites
- SIP Trunks can form part of a resilient architecture in conjunction with traditional ISDN based voice services
For more information contact sales@ninetelecom.co.uk
- Unified Communications - Coming Soon
Unified Communications (UC) is a much quoted and often misunderstood term in the communications industry. Nine Telecom are working with a proven distributor of hosted UC solutions to develop a complete suite of UC applications that will provide real benefits for any type of business customer, all delivered from a hosted environment.
What is Unified Communications?
Business communications have evolved independently, so more and more businesses find they have separate systems for their e-mail, telephony, instant messaging, voice mail and audio/video/web conferencing. Unified Communications draws all these disparate elements together using hosted software to create a single easy-to-use system.
The Hosted Unified Communications model that Nine telecom are developing will use established and familiar Microsoft technology, so employees continue to use applications they know and like: Outlook, Word, Excel, PowerPoint, SharePoint etc.
The unified element is provided by seamlessly integrating these packages with your phone and conferencing systems, so everyone can work much more collaboratively and effectively.
What is the commercial proposition behind UC?
Unified Communications can reduce or even eliminate third party costs for telephony and conferencing because it uses the existing IP network (the network your IT systems use). Business customers will save on travel costs, by using UC's range of cost-effective and flexible audio/video/web conferencing features. Property costs are reduced, because when employees can work normally from any location by using UC, less space and fewer desks are needed at office sites. Finally, there will be no requirement to manage separate hardware for collaboration and communication needs.
A Return on Investment (ROI) of 240% and an annual saving of $212m was achieved by Microsoft in its internal Hosted Unified Communications deployment. Independent analyst Forrester Research found that Microsoft Hosted Unified Communications typically shows an ROI within a single budget cycle - often within 6-9 months.
Forrester Research quantified other savings and gains you could expect from Microsoft Hosted Unified Communications, including:
- Up to 40% lower travel expenses
- Improve end user productivity by up to 30 minutes per day per employee
- Up to 40% lower telephony and audio conferencing costs
- Up to 50% lower communication systems costs
- Up to 40% lower messaging and voice mail charges
- Potential office space and facility savings of up to 40%
- Shorten sales cycles by up to 20%
- Resolve customer queries up to 20% faster
What are the other business advantages that underpin UC?
By improving the critically important areas of communication and collaboration, employees can communicate more effectively because they have the same familiar Microsoft productivity tools on their phone and laptop. This lets them communicate from any location, by making a call, sending a message or initiating a conference direct from the desktop.
UC provides a presence feature, which lets people see who is available and the best way to contact them. This puts the means to communicate at their fingertips within their most frequently used applications and because UC lets users share their desktop in seconds, employees can work together on documents remotely and in real-time.
All of these benefits apply whether you’re working with colleagues, suppliers, clients or any other stakeholder.
For more information contact sales@ninetelecom.co.uk
