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Improving customer service

Great customer service is essenial to any business. Nine Telecom delivers communications that can help you raise service standards and stay one step ahead of the competition

Answer calls faster

Call queuing and menu driven systems can work well as long as they’re set up correctly – but are incredibly frustrating when they’re not. We can ensure your customers get connected to the right department, quickly.

Monitor the performance of your lines

Our detailed call statistics give you a convenient overview of your office and mobile telephony, so we can help you assess what’s really happening and suggest solutions to create an even better customer experience.

Manage calls better

Hunt groups enable you to distribute inbound calls more evenly across departments, and allow them to overflow to other departments at peak times. So, your customers always speak to someone, rather than listening to an engaged tone.

Maintain good service on the move

Information is everywhere, 24/7 on smartphones, mobile data devices, laptops and tablets. We can work with you to identify the best solution for your specific requirements.