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How we helped improve efficiency at the Nation Portrait Gallery

Expenditure on back-office systems is meticulously planned to ensure the Gallery get the best possible value for money.

The National Portrait Gallery had an ageing analogue switchboard, which was starting to suffer failures and leading to concerns that the hardwiring was not effective long-term – especially since the original manufacturer could no longer supply spare parts.The Gallery’s requirement was for a modern IP system, with capacity for up to 250 extensions, installed on their data network. The system would need to be capable of handling new communication protocols such as VoIP, as well as providing standard telephony features such as direct dial, call forwarding and voicemail.