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Improvements to Customer Service at Nine Telecom

Our recent customer survey has highlighted that we need to make it easier for you to talk to us. We have listened and taken action.

So – If you have any kind of enquiry; perhaps it’s about your bill, maybe you have a technical question, or just want to talk to sales? What if you need to report a fault? Well now there’s just one number you need to remember – 0800 970 2999. Select from one of the five options and you will be speaking with a human being immediately. All our team members are dedicated to Nine’s service mantra – listen, inform, own and fix, so you can be confident we are working hard to address your enquiry.

We take our obligations to you very seriously and we are confident that we are improving the service that we offer to you. However, please get in touch if you have something we need to hear right away.

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