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Inbound Call Management

Inbound Call Management

Nine Telecom’s virtual solutions help reduce your call management burden and ease the pressure on front-line employees.

High inbound call volumes can often be difficult to manage effectively. But doing so is essential to keep customers happy and stay successful.

MiContact, Nine Telecom’s inbound call management solution, contains a suite of web-based, inbound call control functions which use virtual numbers that simply point or ‘translate’ to an underlying telephone number.

Existing numbers can be ported into the service, so there’s no need to change customer contact numbers and your details can remain the same even if you relocate to a new geographic area.